Explore our frequently asked
questions for answers.
Repairs are free within 3 months of purchase (you are responsible for shipping). Thereafter repairs have a flat fee of $20.
All jewelry is produced in NYC and all stones are bought from reputable vendors in the US!
We always do our best to accommodate your requests! Your order ships within 3-7 days of placing the order, however our made to order items may take up to 3 weeks. If you require an expedited order please email us after placing your order to firstname.lastname@example.org.
Your credit card will be charged in full once your order is placed.
All our jewelry comes in a custom printed gift bag or box depending on the product.
We are confident you will be happy with your purchase, but in case you are not 110% satisfied we are happy to accept returns within 30 days of your receipt of purchase. Please contact us @ returns@mcruzjewelry or call 914-310-3493 so we can issue you a RA number and free return shipping label.
Yes – If you lose a single earring you can order it. You will pay half the retail price. If you want to order a special ring size, chain or bracelet length we will be happy to accommodate you- just send an email to email@example.com.
We use 14k gold, sterling silver and brass.
You will receive an email confirmation and tracking number once your order is shipped.
At this time we ship internationally to Canada (shipping is additional).
You may only use 1 coupon per order.
We accept exchanges within 30 days of receipt of purchase. You are responsible for shipping both ways.